Frequently Asked Questions
Expert support and logistics for cinema professionals
Does Hot Rod Cameras offer international shipping?
Yes, we ship high-end cinema equipment globally via DHL and FedEx. Please note that customers are responsible for all import duties, taxes, and local customs fees.
What is your return policy on professional optics and cameras?
We offer a 14-day return period for most unopened items. Due to the sensitive nature of cinema sensors and lenses, items that have been opened or used may be subject to a restocking fee of up to 20%.
Do you provide technical support for custom lens mounts?
Absolutely. Hot Rod Cameras is renowned for custom engineering. Our team of experts is available for technical consultations regarding PL-mount conversions and specialized camera rigging.
Are the products sold on your site covered by a manufacturer warranty?
Yes, we are authorized dealers for all brands we carry, including Sony, Canon, and Zeiss. All new equipment includes the full manufacturer’s warranty.
How can I track my high-value equipment order?
Once your order is processed and dispatched, you will receive an automated email containing your tracking number and a direct link to the carrier’s tracking portal.
Do you offer financing for production companies?
We partner with several specialized lending institutions to offer leasing and financing options for professional production houses and independent cinematographers.